"Hi good morning this is Leanne calling from the Santa Barbara VA Clinic. This message is for Tara. I'm returning your voicemail to let you know that we did receive the fax in regards to recent information form for Mr. Horton. I'm gonna go ahead and forward this to the Medical Records Department and my salle(?) so they will be processing it again I'm going to forward the medical records request form to the Medical Records Department in West LA and they will be processing the request for you and sending it to wherever you put for them to send it to. If you have any questions please gimme a call at 805-683-1491. Thank you. Bye."
The message, above, is a transcript of what was emailed to Derek. It's from Lian Farnam, the administrative assistant at the VA Clinic in SB to whom I addressed my fax request.
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Monday, April 24, 2017
Progress (and Slogging Through VA Bureaucracy)
This morning I left a voice message for the VA Clinic in SB to follow up on the fax request I sent on Friday. My request was that they request of the West LA VA Clinic that the last 12 months of Bill's medical records be sent to the Cal Vet Home/Yountville. I had to go through the VA's central call center to leave a message for SB, but apparently SB got it, because I received this reply on my HOME phone (which is not the phone number I gave them):
Friday, April 21, 2017
VA Housing App Snag
I called the VA Home Yountville to follow up on the application that they received on April 19th and heard back from Dick Sutton, my contact.
Dick said that he was looking at Bill's app right then and there, and that it is not currently complete.
What VA Yountville still needs are:
1) Last 12 months of Bill's medical records
2) Date of Bill's last physician's exam.
I also asked Dick to correct the item in Part: to check the YES box on page 2 indicating that Bill had indeed previously applied for VA benefits. Dick made the correction while we spoke. (The NO box had been checked in error.)
To get moving on this, I called the SB VA Clinic and asked an administrative assistant named Lian Farnam, who works with Nurse Tina Hauck, to help me get Bill's health records sent to Yountville.
Lian said that the SB VA Clinic could not provide the health records, that they'd have to be requested from the VA facility of Greater L.A., the central office. So, I was instructed to fax Bill's medical records release authorization form (which luckily I had, from the application) to the VA Clinic, SB. SB would then contact L.A. to request the records.
I faxed this request today with instructions that the VA Los Angeles send the 12 months of Bill's records directly to VA Home Yountville. God willing, the request will be fulfilled in the next few weeks, and I'll be notified when the records are received.
Dick said that he was looking at Bill's app right then and there, and that it is not currently complete.
What VA Yountville still needs are:
1) Last 12 months of Bill's medical records
2) Date of Bill's last physician's exam.
I also asked Dick to correct the item in Part: to check the YES box on page 2 indicating that Bill had indeed previously applied for VA benefits. Dick made the correction while we spoke. (The NO box had been checked in error.)
To get moving on this, I called the SB VA Clinic and asked an administrative assistant named Lian Farnam, who works with Nurse Tina Hauck, to help me get Bill's health records sent to Yountville.
Lian said that the SB VA Clinic could not provide the health records, that they'd have to be requested from the VA facility of Greater L.A., the central office. So, I was instructed to fax Bill's medical records release authorization form (which luckily I had, from the application) to the VA Clinic, SB. SB would then contact L.A. to request the records.
I faxed this request today with instructions that the VA Los Angeles send the 12 months of Bill's records directly to VA Home Yountville. God willing, the request will be fulfilled in the next few weeks, and I'll be notified when the records are received.
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