Progress (and Slogging Through VA Bureaucracy)

This morning I left a voice message for the VA Clinic in SB to follow up on the fax request I sent on Friday. My request was that they request of the West LA VA Clinic that the last 12 months of Bill's medical records be sent to the Cal Vet Home/Yountville. I had to go through the VA's central call center to leave a message for SB, but apparently SB got it, because I received this reply on my HOME phone (which is not the phone number I gave them):

"Hi good morning this is Leanne calling from the Santa Barbara VA Clinic. This message is for Tara. I'm returning your voicemail to let you know that we did receive the fax in regards to recent information form for Mr. Horton. I'm gonna go ahead and forward this to the Medical Records Department and my salle(?) so they will be processing it again I'm going to forward the medical records request form to the Medical Records Department in West LA and they will be processing the request for you and sending it to wherever you put for them to send it to. If you have any questions please gimme a call at 805-683-1491. Thank you. Bye."   The message, above, is a transcript of what was emailed to Derek. It's from Lian Farnam, the administrative assistant at the VA Clinic in SB to whom I addressed my fax request.

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